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Q: How do I track my order?
A: When your order ships we will send you a USPS tracking number in an email. You can use this number to follow the progress of your shipment on the USPS web site when an order is dispatched using a trackable service. If your order hasn't already shipped then you can track its pre-shipping status in your account.
Q: How do I cancel my order?
A: All requests to change or cancel an order should be made via email to firstname.lastname@example.org or by phone to (775) 238-3674 immediately. An order that has already received a dispatch email or tracking number has shipped and cannot usually be cancelled. Please request a Return Merchandise Authorization (RMA) once your order has been received, or if you prefer us to set up the RMA for you then simply email us at to email@example.com.
Q: How much will my order cost to ship?
A: You can calculate the exact shipping rate by adding the items you wish to order to your shopping cart, then use the "Shipping Costs" tool that can be found in the right-hand column of every product page. This will display all of your shipping options, shipping times, and shipping costs. You can also calculate shipping costs in your Shopping Cart. Just click on the "Calculate Shipping & Taxes" link under your shopping cart details - enter your country, region and postal/zip code and click on the "Get Quotes" button.
Q: How will my order be delivered?
A: We almost exclusively use USPS as our shipping carrier as they are the most cost effective service for the majority of the packages we dispatch, but this will depend on where it's shipping to and the service you select. Global Express Guaranteed orders are a USPS server that is handled by FedEx. All other orders are handled by the mail service you select at checkout.
Q: Do you ship internationally?
A: Yes! We ship anywhere in the world that has a functional and externally accessible postal system. Please check this list of mail system issues on the USPS website to confirm that there are no known delivery problems with your country. If your country is missing from a dropdown menu it's likely that there are (or have been) issues with your postal system and we may not be delivering to your country at the present time. Feel free to email us and we'll try to work something out.
Q: Does the "Free Shipping over $99" apply to international orders?
A: Unfortunately we can only provide free shipping to destinations inside the USA, but we offer an excellent flat rate international shipping to anywhere in the world.
Q: How long does it take to ship?
A: In stock orders are dispatched within 1 business day. We ship from Reno, Nevada and packages sent via USPS Priority Mail in the US take 1-5 business days depending on your location. USPS 1st Class International typically take between 6-20 business days, USPS Priority Mail International typically takes between 6 and 10 days, and USPS Express Mail International typically takes 3 to 5 days. We find that deliveries to France, Germany, Italy and Spain commonly get held up in customs, delaying delivery by 2-3 additional days.
Q: I want to return my order. What do I do?
A: No problem! If for whatever reason you are not 100% satisfied with your purchase you may return it to us within 60 days of receipt for a refund. You can see more information on the returns infomation slips that shipped with your order, or on our returns page. If you registered for an Royal Vintage account the easiest way to set up a return is to log in to your account and follow the instructions, otherwise you can initiate a return using our standard returns form (which requires you to manually enter the order details, unlike the account based return which completes everything for you automatically).
Q: Do you pay return shipping?
A: Return shipping costs are at your expense. We're a small, specialist company, so we're unable to qualify for USPS Merchandise Return Service, or negotiate big discounts on return shipping with UPS or Fedex. At this time it is simply too expensive to offer free return shipping without it adversely affecting the cost of the products we have for sale.
Q: How long does it take for my refund?
A: Once your return arrives at Royal Vintage Shoes it'll usually take between 1 and 3 business days for us to process your return and refund to your orignal method of payment. PayPal is very quick to handle these refunds (usually within seconds). Depending on your credit/debit card company/bank a card refund takes from 2-10 business days.
Q: I have an international return, do I need to do anything special?
A: Yes! Please mark the parcel as "Returned Goods" on your customs form. If we are exchanging the product(s) for another product(s) then we will also mark the customs form as "Returned Goods" so that it slips through customs without incurring charges.
Q: How do I know what size my foot/perfect fitting shoe is?
A: Because feet are 3-dimensional there is no perfect way to measure them accurately, however we can approximate your shoe size by placing your foot (in the sock that you'll wear with the shoe) on a sheet of paper and holding an upright pencil, trace around you foot and toes. Measure the length of your foot from the tip of the biggest toe to the furthest point away in the heel and refer to the sizing chart on the product page. Please note that not all shoe styles are made with the same lasts, therefore there may be variation in sizing between styles. If you're still not sure what size to order then contact us and we'll advise you as best we can.
Q: Do you have my size in stock?
A: Our stock levels are mirrored in real-time on our web site. If the site shows that your shoe is in stock in your size then yes we do! If it shows as "out of stock" then the shoe is not in stock at this time. You may check back periodically in case it comes back into stock, or use the notify tool to receive an email when the shoe is back in stock in your size.
Q: You have an item that is for "pre-order", what does this mean?
A: Our pre-order products can be ordered before the shoes are available from stock. When the shoes have not yet been manufactured we'll offer a discount in return for your early support. The delivery date of the shoes will be clearly stated alongside the rest of the product information. We have a dedicated pre-order process page to explain more.
Q: Are there any benefits to having an account with you?
A: Yes! Although you may prefer to checkout as a guest, when you sign up for an account you can access your account information, order status, order history, wish list and store credit balance at any time.
Q: Do you have gift certificates or gift cards that I can buy?
A: Yes! You can buy Royal Vintage Shoes Gift Certificates here for any value between $1 and $1,000.
Q: Do you mail Gift Certificates to the recipient?
A: Yes! We e-mail a fully electronic version to the recipient or you.
Q: How do I redeem a Gift Certicate?
A: Simply place all the items you want in your shopping cart, and go to checkout. In the Payment Method section just enter your Gift Certificate code in the box, it will be applied to the total. If the Gift Certificate value exceeds the order value then the remainder will be applied as store credit to your account for future purchases.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover via our credit/debit card payment form, PayPal, and Delta/Electron/Maestro/Solo via the PayPal payment mechanism, as well as Royal Vintage Shoes Gift Certificates for all orders.
Q: Do you accept international credit/debit cards?
A: Yes! We accept international Visa and Mastercard via our credit/debit card form, and can can also handle Delta/Electron/Maestro/Solo via PayPal.
Q: Do you accept American Express?
A: Yes we do, but only for domestic orders in the Untied States at this time. However, you can pay via PayPal using your American Express card for international orders.
Q: Do you accept Cashier's/Personal Checks?
A: Sorry, no. At this time we don't accept checks of any kind.
Q: Is it safe to use my credit/debit card on your site?
A: Yes! We understand the importance of safeguarding your personal information and go to great lengths to protect it. Read more about this on our Safe Shopping Guarantee page.
Q: How do I use Royal Vintage Shoes Store Credit?
A: You can use any store credit at checkout as long as you're logged into your account. Just complete the first part of checkout as normal and then apply the store credit in the Payment Method section.
Q: Can you mail me a catalog?
A: Sorry, but Royal Vintage Shoes does not currently have a paper catalog. All the information you need is available on our website, or via a quick email to us at firstname.lastname@example.org. We believe in keeping a small environmental footprint and keeping our overheads low so that we can keep our prices low and quality high.