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You may return your order (whole or in part) to us for any reason whatsoever and with no restocking fees* within 60 days of receipt for your preference of refund, store credit or exchange (USA customers only). If we sent you an incorrect, incomplete or damaged order then we will replace the the product or process your return at absolutely no charge to you. If you receive and incomplete or damaged orders you must contact us at firstname.lastname@example.org or by calling (775) 376-5845 within 7 days of receipt.
*All items MUST be in their original condition for you to receive a refund/credit/exchange. Shoes must appear unworn and must have unmarked soles - please try your shoes on a clean carpeted surface! All returns must be shipped in a shipping box or bag, and NOT in just the product packaging. All returns must be scheduled.
To schedule a return just follow these simple steps:
If you receive a the wrong item, or we ship you a defective product then we'll fix the problem promptly. Just contact us within 7 days of receiving your order at email@example.com or by calling (775) 376-5845. We will process your return/exchange free of shipping charges.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please contact us at firstname.lastname@example.org or by calling (775) 376-5845 within 7 days of receipt. If applicable we will send a replacement product to you, and initiate a USPS claim for the item on your behalf. We will need photos of the damaged packing materials and items before we can process the exchange, refund or credit.
Also, please hold on to the original packaging and packing material because USPS, in most cases, will need to inspect the items. If you are a domestic USA customer then we will send you a USPS return shipping label to send the damaged product back to us. If you are an international customer then your will need to pay for the return of the damaged package to us, however we will refund your shipping costs on receipt.
If you have not received your order even after the tracking shows it was delivered, please contact us within 7 days to start a USPS tracer.
We will only accept unused products in original condition for return or exchange. The only instance in which we waive this policy is when a product has a manufacturing defect or is damaged during shipment. We cannot accept returns when any products have clearly been used. In these instances we will either return the products to you using our lowest cost mail service, or, at our discretion we may retain the products while charging a 50% restocking fee.
All returns MUST go through our returns system, and you must initiate a return via our returns scheduling form before returning it to us. If you return a product without first receiving a returns confirmation, it may be refused. If we choose to accept the unscheduled return then it may take up to 2 weeks to be processed and a 15% restocking fee may.
If your unauthorized return has not been acknowledged within 2 weeks, please contact us at email@example.com or by calling (775) 376-5845.
All packages should be returned in the original shipping box (if serviceable), alternative shipping box, or padded shipping bag. We do not typically accept returns that are shipped in just the product packaging, and will refuse the package with the carrier. If the product packaging is damaged (from crushing, glue residue, labels or tape, tears, scuffs etc.) or missing then we charge a $20 reboxing fee for each damaged product package. If the products are damaged as the result of poor packing then we may either refuse the return, or refund the imperfect price of the product (if we are able to resell the return as an imperfect product). If an imperfect product is damaged to the extent that we cannot resell it in good faith then we will refuse the return and ship the product back to you.
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete/incorrect addresses, are not picked up from a your local mail facility, non-payment of local taxes or customs fees, or if the recipient refuses delivery. All packages returned to us for the above reasons can take 6 weeks or more to be processed from the time of refusal (due to transit times). We do not any refund shipping costs we incur as a result of an undeliverable or refused shipment (including C.O.D.) costs for receiving a returned package.
We may also charge you a 15% restocking fee at our discretion for most returned shipments. If a shipment is returned to us as refused or unclaimed, we charge a 30% restocking fee and any return shipping (including C.O.D.) costs that are charged to us by USPS.
All requests to change or cancel an order should be made via email at firstname.lastname@example.org or by calling (775) 376-5845 immediately. We pride ourselves in shipping orders as quickly as humanly possible, so you'll need to move quicker than us! An order that has already received shipping confirmation or tracking information cannot usually be cancelled.