Shipping

Contents:

Free Shipping

Free Shipping applies to all orders of $99 (or more) shipping to an address within the United States. Unfortunately, due to the high costs of international shipping (and the size/weight of our products) we cannot offer free shipping for addresses outside of the USA. If your order doesn't meet our free shipping threshold then don't worry, all other USA orders ship for just $5.95!

Domestic orders that qualify for free shipping, will utilize the most cost effective way for us to get your shipment to you.

  • USPS zones 1-4 we usually use USPS Priority Mail's (1-3 day service)
  • USPS zones 5-8 we usually use USPS Parcel Select (5-8 day ground service)

To calculate shipping for your order, simply add the products you'd like to purchase to your shopping cart and use the Estimate Shipping Tool that can be found in the Shopping Cart, or on every product page (at the bottom of the right hand column). You can also lookup your USPS zone from Reno, NV by entering "895" in the zip code field.

When will my order ship?

Each item on our website clearly states stock availability in the product description, and (in the case of footwear) to the availability status of your shoe size in the size drop down menu. Stock availability is displayed in real-time.

When all items are in stock

  • Orders placed before 12pm Pacific on Monday-Saturday will usually ship the same day.
  • Orders placed after 12pm Pacific on Monday to Friday will usually ship the following day.
  • Orders placed on Sunday will ship on Monday.

When at least one item is immediately unavailable (e.g. a pre-order, or backordered item)

  • Orders ship when all items are in stock.
  • If you wish to split the order and have us ship in stock items now and out of stock items later then please place separate orders for the in stock items, and the out of stock/pre-order items.

When you bought an item/items in a special pre-order sale:

  • Your shoes may not be available for several weeks after you order - the estimated delivery date is displayed on the item's page in the store.
  • If things go well in production we may dispatch your order earlier than this date, and if there is a delay then we'll let you know as soon as we do.
  • Your order will be shipped to you as soon as all items in the order are in stock in our shop.

How long will my order take to arrive?

We ship all orders from our warehouse in Reno, Nevada, USA. The following are approximate transit times based on our experience. Adverse weather conditions, industrial action, public/seasonal holidays and customs (for international orders) may also increase transit time.

USPS now provide us with estimated delivery schedules for domestic USPS Priority Mail shipments. There will usually be a confirmation in the shipping estimation tool and during checkout of transit times to your zip code of either a 1-day, 2-day or 3 day service.

ServiceWest CoastEast CoastCanadaEuropeAustralasia
USPS 1st Class Mail (see fig. 1)1-3 days2-3 days6-10 days5-20 days15-30 days
USPS Parcel Post-4-8 days---
USPS Priority Mail (see fig. 1)1-3 days2-3 days5-8 days6-10 days8-10 days
USPS Priority Mail Express1 day1-2 days3-5 days3-5 days4-5 days

fig. 1 USPS Transit times for domestic Priority Mail and First Class shipments

We do not usually ship using FedEx or UPS. We're a small company and don't get the breaks that bigger ecommerce operations can negotiate, so we find that for our typical box size and weight that USPS offers faster delivery times at significantly lower rates, and with excellent reliability.

If you have a requirement for delivery to be made by FedEx or UPS on a 3rd party account then please call us at (775) 376-5845. This is no problem for productions that need shoes quickly!

Tracking my shipment

A shipping confirmation email is sent to you when your order has been packed and the shipping label is generated. This email contains a confirmation of your shipping address and tracking information.

  • Domestic shipments are trackable within the USA and USPS will provide an estimated delivery date.
  • International shipments send via Priority Mail International or Priority Mail Express are trackable. First-Class International is not trackable outside of Canada.

We will also send you a confirmation email when your shipment is delivered (including the location of the shipping box), or when a delivery attempt is made.

Lost or damaged shipments

We try our best to prevent damage to, or loss of our packages during transit by careful choice of shipping partner and by packing each order carefully. From time to time, though , damage or loss will occur despite our precautions.

  • If any item is accepted by USPS to have been lost or damaged while in transit then we will promptly replace the lost or damaged items in the order. Royal Vintage does not provide any insurance of any kind beyond the replacement value of the order.
  • With a damaged shipment you will need to retain the original packaging/packing materials as in most cases USPS will need to inspect them. If you are a domestic USA customer then we will send you a USPS return shipping label to send the damaged product back to us, and if you are an international customer then you will need to pay for the return of the damaged package to us, however we will refund your shipping costs on receipt.
  • With a lost international shipment USPS does not consider a package lost until after we have filed a missing parcel claim with our postmaster, we can do this 45 days after the package has shipped (or 60 days for parcels to Italy). Once we have filed a missing parcel claim with USPS and have the response from your countries postal authority we will then replace your parcel. If you request a refund for an order that is late, lost, or stuck in customs for weeks then we must have confirmation from USPS that the package is considered lost before we can issue a refund.
  • If your USPS tracking is showing delivery but you are not in possession of the shipment please confirm the location that the package was left directly with your mail carrier or local Post Office. If you cannot do this then please contact us immediately so that we can initiate a USPS trace.
  • Please contact us within 72 hours of receipt (or becoming aware of a loss in transit) so that we can arrange replacement products and initiate the USPS claim.

Undeliverable, Refused, Unclaimed or Returned Shipments

Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete/incorrect addresses, are not picked up from a your local mail facility, non-payment of local taxes or customs fees, or if the recipient refuses delivery. All packages returned to us for the above reasons can take 6 weeks or more to be processed from the time of refusal (due to transit times). We do not any refund shipping costs we incur as a result of an undeliverable or refused shipment (including C.O.D.) costs for receiving a returned package.

  • We may also charge you a 15% restocking fee at our discretion for most returned shipments.
  • If a shipment is returned to us as refused or unclaimed, we reserve the right to charge a 30% restocking fee and any return shipping (including C.O.D.) costs that are charged to us by USPS.

Unauthorized Returns

If you return a product without first receiving a RMA number, it may take up to 10 business days to be processed and we may charge you a 15% restocking fee at our discretion. If your unauthorized return has not been processed within 10 business days, please send an contact us via info@royalvintageshoes.com.

Order Changes and Cancellations

All requests to change or cancel an order should be made via:

An order that has already received tracking has shipped and cannot be changed or cancelled. We work hard to get your order out to you as soon as is humanly possible so you'll need to move fast!

If your order has already shipped and you need a different item than you ordered then we'd recommend that you place a separate order for this item and email us to set up a Return Merchandise Authorization (RMA) for the incorrect item(s). Once your order has been received you can return the incorrect items for a refund.

Do you ship internationally?

Yes! Royal Vintage can ship to any country with an externally accessible, functional postal service.

International orders are shipped via USPS 1st Class Mail International or USPS Priority/Priority Mail Express International depending on the weight of the package, delivery expectations and the delivery address. For most orders you can select which service you'd prefer.

Royal Vintage utilizes USPS Intelligent Mail Services to pre-notify customs of packages (where such systems are supported) in order to reduce delays and customs inspections. Each package contains a customer invoice inside of the shipping box, and a 2nd invoice on the outside of the package, along with an accurate and complete set of customs declaration documents - this exceeds the requirements of most country's import agencies, and reduces the likelihood of processing delays. However, the efficiency of your local postal service and customs officials may have a significant impact on the speed of delivery. If your package is held for inspection then this may delay delivery by anywhere from a couple of days to a couple of weeks.

We find that deliveries to France, Germany, Italy and Spain commonly take a few days longer than most other European countries as the customs service in these countries tends to be quite slow. It is not unheard of for deliveries to Italy taking more than 45 days when sent via First-Class International. For these 4 countries we recommend USPS Priority Mail International instead.

With USPS Priority Mail shipments the tracking information can be delayed or uninformative at times, however, if the package is stuck in transit, customs clearance, or a failed attempt at delivery is made (and no receipt left) then the little information available can be very helpful. Please check the status of your shipment using the provided tracking number online here: https://tools.usps.com/go/TrackConfirmAction!input.action 

International customers are responsible for any and all tariffs, taxes, fees and customs duties that may be imposed by your government upon entry of the shipment into your country. Please be aware that you are usually legally obliged to pay import duty on imported goods, any fees will depend on your country's laws and customs service. You are normally contacted by the shipping carrier to resolve any duty issues. An excellent resource to calculating your likely customs fees is DutyCalculator.

Please note that marking a package as a "Gift" does not affect the customs duty and fees liability. We are legally required to state the correct value and nature of the goods inside your shipment on the customs forms, as well as attach a copy of the sales invoice to the package. Misrepresenting the value of the contents of a shipment is considered fraud by many governments (including ours, see the Tariff Act, 1930), may result in both the sender being fined and recipient having their shipment confiscated and liability to prosecution (and fines). We are unable to risk prosecution for fraud in order to reduce your local tax liabilities.