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Free Shipping applies to all orders of $99 (or more) shipping to an address within the United States. Unfortunately, due to the high costs of international shipping (and the size/weight of our products) we cannot offer free shipping for addresses outside of the USA. If your order doesn't meet our free shipping threshold then don't worry, all other USA orders ship for just $5.95!
Domestic orders that qualify for free shipping, will utilize the most cost effective way for us to get your shipment to you.
To calculate shipping for your order, simply add the products you'd like to purchase to your shopping cart and use the Estimate Shipping Tool that can be found in the Shopping Cart, or on every product page (at the bottom of the right hand column). You can also lookup your USPS zone from Reno, NV by entering "895" in the zip code field.
Each item on our website clearly states stock availability in the product description, and (in the case of footwear) to the availability status of your shoe size in the size drop down menu. Stock availability is displayed in real-time.
When all items are in stock
When at least one item is immediately unavailable (e.g. a pre-order, or backordered item)
When you bought an item/items in a special pre-order sale:
We ship all orders from our warehouse in Reno, Nevada, USA. The following are approximate transit times based on our experience. Adverse weather conditions, industrial action, public/seasonal holidays and customs (for international orders) may also increase transit time.
USPS now provide us with estimated delivery schedules for domestic USPS Priority Mail shipments. There will usually be a confirmation in the shipping estimation tool and during checkout of transit times to your zip code of either a 1-day, 2-day or 3 day service.
|Service||West Coast||East Coast||Canada||Europe||Australasia|
|USPS 1st Class Mail (see fig. 1)||1-3 days||2-3 days||6-10 days||5-20 days||15-30 days|
|USPS Parcel Post||-||4-8 days||-||-||-|
|USPS Priority Mail (see fig. 1)||1-3 days||2-3 days||5-8 days||6-10 days||8-10 days|
|USPS Priority Mail Express||1 day||1-2 days||3-5 days||3-5 days||4-5 days|
fig. 1 USPS Transit times for domestic Priority Mail and First Class shipments
We do not usually ship using FedEx or UPS. We're a small company and don't get the breaks that bigger ecommerce operations can negotiate, so we find that for our typical box size and weight that USPS offers faster delivery times at significantly lower rates, and with excellent reliability.
If you have a requirement for delivery to be made by FedEx or UPS on a 3rd party account then please call us at (775) 376-5845. This is no problem for productions that need shoes quickly!
A shipping confirmation email is sent to you when your order has been packed and the shipping label is generated. This email contains a confirmation of your shipping address and tracking information.
We will also send you a confirmation email when your shipment is delivered (including the location of the shipping box), or when a delivery attempt is made.
We try our best to prevent damage to, or loss of our packages during transit by careful choice of shipping partner and by packing each order carefully. From time to time, though , damage or loss will occur despite our precautions.
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete/incorrect addresses, are not picked up from a your local mail facility, non-payment of local taxes or customs fees, or if the recipient refuses delivery. All packages returned to us for the above reasons can take 6 weeks or more to be processed from the time of refusal (due to transit times). We do not any refund shipping costs we incur as a result of an undeliverable or refused shipment (including C.O.D.) costs for receiving a returned package.
If you return a product without first receiving a RMA number, it may take up to 10 business days to be processed and we may charge you a 15% restocking fee at our discretion. If your unauthorized return has not been processed within 10 business days, please send an contact us via firstname.lastname@example.org.
All requests to change or cancel an order should be made via:
An order that has already received tracking has shipped and cannot be changed or cancelled. We work hard to get your order out to you as soon as is humanly possible so you'll need to move fast!
If your order has already shipped and you need a different item than you ordered then we'd recommend that you place a separate order for this item and email us to set up a Return Merchandise Authorization (RMA) for the incorrect item(s). Once your order has been received you can return the incorrect items for a refund.
Yes! Royal Vintage can ship to any country with an externally accessible, functional postal service.
International orders are shipped via USPS 1st Class Mail International or USPS Priority/Priority Mail Express International depending on the weight of the package, delivery expectations and the delivery address. For most orders you can select which service you'd prefer.
Royal Vintage utilizes USPS Intelligent Mail Services to pre-notify customs of packages (where such systems are supported) in order to reduce delays and customs inspections. Each package contains a customer invoice inside of the shipping box, and a 2nd invoice on the outside of the package, along with an accurate and complete set of customs declaration documents - this exceeds the requirements of most country's import agencies, and reduces the likelihood of processing delays. However, the efficiency of your local postal service and customs officials may have a significant impact on the speed of delivery. If your package is held for inspection then this may delay delivery by anywhere from a couple of days to a couple of weeks.
We find that deliveries to France, Germany, Italy and Spain commonly take a few days longer than most other European countries as the customs service in these countries tends to be quite slow. It is not unheard of for deliveries to Italy taking more than 45 days when sent via First-Class International. For these 4 countries we recommend USPS Priority Mail International instead.
With USPS Priority Mail shipments the tracking information can be delayed or uninformative at times, however, if the package is stuck in transit, customs clearance, or a failed attempt at delivery is made (and no receipt left) then the little information available can be very helpful. Please check the status of your shipment using the provided tracking number online here: https://tools.usps.com/go/TrackConfirmAction!input.action
International customers are responsible for any and all tariffs, taxes, fees and customs duties that may be imposed by your government upon entry of the shipment into your country. Please be aware that you are usually legally obliged to pay import duty on imported goods, any fees will depend on your country's laws and customs service. You are normally contacted by the shipping carrier to resolve any duty issues. An excellent resource to calculating your likely customs fees is DutyCalculator.
Please note that marking a package as a "Gift" does not affect the customs duty and fees liability. We are legally required to state the correct value and nature of the goods inside your shipment on the customs forms, as well as attach a copy of the sales invoice to the package. Misrepresenting the value of the contents of a shipment is considered fraud by many governments (including ours, see the Tariff Act, 1930), may result in both the sender being fined and recipient having their shipment confiscated and liability to prosecution (and fines). We are unable to risk prosecution for fraud in order to reduce your local tax liabilities.